Cancellation Policy:
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STANDARD DISPATCH
PROCEDURE:
An Early
Morning Trip
with a pickup time before 9 a.m. is usually dispatched by 9 p.m. the preceding day.
All other trips are usually dispatched 2 to 4 hours prior to pickup time.
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A. RESCHEDULING OF
AIRPORT SERVICE is possible at no extra charge, as long as rescheduling is
requested before the driver is dispatched (see Standard Dispatch Procedure
above).
B. CANCELLATION OF
AIRPORT SERVICE:
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THE FULL FARE will
be charged for cancellations in the two following cases: |
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I.
Cancellations after the driver has already been dispatched
(see Standard Dispatch Procedure above). |
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II. If the passenger fails to be at
the designated pickup location (no-show). If for any reason you
cannot locate your chauffeur, call Citi Limos at 1-800-851-7120 and press 1. To avoid being billed as a no-show, do
not leave your location without contacting Citi Limos. You must contact
us by phone. |
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$15
Administrative
charge for service at SFO, OAK, or SJC airports will apply if
cancellation is requested before the driver has been dispatched (see
Dispatch Procedure above). |
C. CANCELLATION OF
CHARTERED SERVICE:
A minimum of 7 days notice is required for cancellation of all charter
arrangements (e.g. weddings, wine tours, point-to-point reservations) to
avoid the charge of the full fare plus 20% service charge. A non-refundable 35%
deposit is taken on all charters.
Proms: All prom
reservations are non-refundable and cannot be cancelled. The full fare will be charged even if the service is not completed at the request of the
passenger.
| PLEASE NOTE: Citi
Limos is not
responsible for service delayed or not rendered due to Mother Nature or to
circumstances beyond our control. Citi Limos does not guarantee
vehicle availability or pricing for reservation changes. All prices are subject to change without notice!!! |
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Limitations of Liability:
We are not responsible for:
1.
Loss or damage to luggage worth more than $250, including contents
2.
Carry-on items may be damaged in transit
3.
Cash, jewelry and computers.
In no event shall San Francisco Limousine Service or any of its affiliates, or any if their officers, directors,
employees, agents, representatives, information providers or licensors
be liable for any direct, indirect, incidental,
special, consequential, punitive or other damages (regardless of the form of
action) arising out of (i) use of the service by any person, including but not
limited to, any damage caused by any reliance on, or any delays, inaccuracies,
errors or omissions in, any information and content accessed over the service,
(ii) any use or inability to use the service for whatever reason, including but
not limited to communications failure or any other failure with transmission or
delivery of any information accessed through the service, or (iii) any goods or
service discussed, purchased or obtained, directly or indirectly, through the
service, in each case even if advised of the possibility of such damages.
This Agreement shall be governed by and construed in accordance with the laws of
the State of California and the Federal Arbitration Act, without giving effect
to any principles of conflicts of laws, and you hereby consent to the exclusive
jurisdiction of the state and federal courts sitting in San Mateo County,
California.
You and San Francisco Limousine Service
agree any and disputes and claims relating in
any way to this Agreement (including the arbitration of any claim or dispute and
the enforceability of this paragraph), with the exception set forth in the next
paragraph, shall be submitted to and resolved by means of confidential
arbitration conducted in the State of California, San Mateo
County. If you and San Francisco Limousine Service
cannot agree on arbitrators, the Presiding Judge
of the San Mateo County Superior Court shall appoint them. The
arbitration shall be conducted under the then prevailing Commercial Arbitration
Rules of the American Arbitration Association (AAA). You and San Francisco Limousine Service
may litigate in court only to compel arbitration
under this Agreement or to confirm, modify, vacate or enter judgment on the
award rendered by the arbitrators. The arbitrator's award shall be binding and
may be entered as a judgment in any court of competent jurisdiction. The United
Nations Convention of Contracts for the International Sale of Goods, the
application of which is hereby excluded, will not govern this Agreement. To the
fullest extent permitted by applicable law, no arbitration under this Agreement
shall be joined to an arbitration involving any other current or former user of
the Service, whether through class arbitration proceedings or otherwise.
However, to the extent you have in any
manner violated or threatened to violate San Francisco Limousine Service
intellectual property rights, San Francisco Limousine Service may seek injunctive or other
appropriate relief in any state or federal court in the State of California, and
you consent to exclusive jurisdiction and venue in such courts.
